✓ Manage calendar appointments, inbox, and scheduling
✓ Handle CRM, commission, and charge-back management
✓ Onboard new agents and connect them with insurance carriers
✓ Perform general bookkeeping, manage agent payroll, and prepare weekly reports
✓ Assist with policy renewals, updates, and required service documentation
✓ Follow up with clients regarding late payments, policy cancellations, and initial claims assistance
✓ Update client information on policies
✓ Conduct cold calls to both organic and paid leads, transferring interested prospects to agents
✓ Manage social media inbox, create new posts, and execute email campaigns to generate organic leads
✓ Follow up with all hot, warm, and cold leads in the CRM to drive sales